The MPS Difference. At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush
reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment
to review the policies and procedures that we offer and that we believe set us apart.
Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. MPS is pleased to again offer extended Customer Service Hours. During
our peak ordering and shipping seasons, Customer Service will be available Monday through Friday from 8 a.m. to 6 p.m. EST.
Shipping Address for Returns:
MPS Returns Center 14301 Litchfield Drive Orange, VA 22960
Method of Return:
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused,
unless prior authorization is granted.
Enclose packing slip with shipment, giving
- Invoice number
- Your account number
- Date of purchase
- Reason for return
- Detailed list of contents-including quantity, ISBN, and title
Crediting of returns without this information will be delayed.
Tech Support for Macmillan Products
For help with any technical issues, to report a problem, or to learn more about technical products, please visit our
Help Center or feel free to call our technical support line at 1-800-936-6899.
Monday-Thursday: 9:00 a.m. to 3:00 a.m., EST Friday: 9:00 a.m. to 11:00 p.m., EST Saturday: 11:30 a.m. to 8:00 p.m., EST Sunday: 11:30 a.m. to 11:00 p.m., EST
Ordering Online for Your Classroom
To order classroom quantities, please contact our Order Department to place and track purchase orders:
MPS 16365 James Madison Highway (US Route 15) Gordonsville, VA 22942 Phone: 1-888-330-8477 Fax: 1-800-672-2054 SAN #6315011
You can also register with
PubEasy to place and track purchase orders.